If you have questions about our products, need techincal assistance, installation advice or have an inquiry regarding your order, view the information below to find out how our customer service group can assist you.
Fluance guarantees your investment in our products is a solid one! Careful thought, research, planning and design goes into every product we make. High performance components combined with quality craftmanship allow us to maintain the highest possible production standards. Our quality control is extremely extensive. All items are guaranteed against defects in materials and craftmanship. If something should go wrong with any of our products, we will repair it free of charge!
All Fluance speakers (excluding powered subwoofers) come with a complete lifetime parts and labor warranty, while Fluance powered subwoofers and Speaker Docking Systems come with a complete 2 year parts and labor manufacturer's direct warranty.
If in any situation your purchase from Fluance.com displays a manufacturer's defect and does not function correctly during the warranty period, Fluance will repair your product and cover all parts and labor costs. Does not include damaged goods due to abuse or misuse.
Products returned to Fluance.com for warranty service must be shipped prepaid (paid by the customer). Fluance will return serviced products under warranty prepaid to the customer.
Your warranty registration is automatic and is processed by us when you place your order directly with us (no additional paperwork required beyond a copy of your invoice). All returns require return authorization and you will receive complete instructions with the authorization.
We value our customers and offer our generous return policy and warranty because of the confidence we have in our products!
Click here to view a copy of the Fluance Lifetime Warranty
Please Note: Fluance Lifetime Parts and Labor Warranty only applies to purchases made in January 2009 and forward.